Accessibility

If you require a wheelchair-accessible seat, please log in to your My Account Area and self-declare your access requirements in the “Other Preferences” tab before selecting your seats. This will enable you to book the correct ticket types when choosing seats.

Ticket Types Available –

Once your access requirements are declared, you can select from the following options:

Theatre – Accessibility Seat (wheelchair icon) and Accompanying Companion (displayed as an “A”), these seats are located in Row H.

Spiegeltent – Simply select the relevant accessible seat type from the list, Level access is available only in the stalls. Booths are not step-free and have a step for entry.

Venue Accessibility –

The Theatre

Two wheelchair spaces available in the stalls, Each wheelchair space has an adjacent companion seat

The Spiegeltent

Three wheelchair spaces available in the stalls, Each wheelchair space has an adjacent companion seat

Access Ticket Options –

When selecting your ticket type, please choose the option that best describes your needs. This helps our on-site team prepare for your visit:

Wheelchair User – Remains in Wheelchair (Non-transfer)

For guests who stay in their wheelchair for the duration of the event.

Wheelchair User – Transfers to Seat

For guests who transfer from a wheelchair into a fixed seat. The wheelchair will be stored separately.

Ambulant Accessible Seating

For guests who do not use a wheelchair but require step-free access or additional space.

Accompanying Companion

For a personal assistant or carer supporting an access customer.
Must be booked alongside an access ticket and will be automatically discounted in the basket.

Buggy Access?

If you require use of our onsite buggy due to access needs, please let us know by completing this form or contacting our Customer Service team ahead of your visit: https://form.jotform.com/260145080140341

Need Help? – We’re happy to help ensure your visit is as comfortable and enjoyable as possible.
📞 +44 (0)1858 437 451 or [email protected]